FAQ
Frequently Asked Questions
Welcome
Quick answers to common questions about appointments, treatments, pricing, and aftercare at Healthy Smiles.
General Questions
A quick guide to appointments, treatments, and what to expect before you visit our clinic.
You can either submit an Appointment Request for our team to review, or log in as an existing patient to book directly. You may also continue the conversation through WhatsApp for assistance with scheduling.
We currently serve patients at our Lazimpat, Durbarmarg, and Sanepa clinics. If you are unsure which location is best for your treatment or convenience, our team can help guide you to the right branch.
Dental emergencies may include severe tooth pain, facial swelling, dental trauma or injury, broken teeth, uncontrolled bleeding, and signs of infection. If you are experiencing any of these symptoms, please contact us immediately for urgent guidance.
We try our best to accommodate urgent dental cases on the same day whenever possible. Availability may vary depending on the branch and clinical schedule.
Patient comfort is one of our priorities. Modern dental techniques and technology help make procedures significantly more comfortable than many patients expect. Our team also takes extra care with anxious or nervous patients.
You are not alone. Many patients experience dental anxiety. Our team focuses on calm communication, gentle care, and step-by-step guidance to help you feel more comfortable throughout your visit.
Your medical history helps us provide safer and more personalized dental care. Information about medications, allergies, or health conditions allows our team to plan treatment appropriately.
Yes. Patient information submitted through our platform is handled securely and used only for treatment, communication, and clinical purposes.
Yes. International patients can share reports, X-rays, and treatment concerns online before traveling. Our team can help with preliminary guidance, estimated visits, and treatment planning.
Yes. After evaluation, our team can provide a treatment explanation and estimated cost based on your individual needs and treatment plan.
Yes. If you need to reschedule or cancel, please contact the respective branch as early as possible so we can assist you and update your appointment.
We provide a wide range of dental services including preventive care, cosmetic dentistry, smile design, implants, orthodontics, root canal treatment, restorative procedures, and emergency dental care.
Treatment duration depends on the procedure and your individual condition. Some treatments may be completed in a single visit, while others require multiple appointments. Our team will explain the expected timeline clearly during consultation.
We accept multiple payment methods for patient convenience. Please contact your preferred branch for the latest payment and billing information.
Healthy Smiles currently operates clinics in Lazimpat, Durbarmarg, and Sanepa. You can visit the Our Clinics section for maps, directions, contact details, and branch-specific information.
It is recommended that a child’s first dental visit takes place within 6 months after the first tooth appears, or by their first birthday. Early dental visits help monitor oral development, identify potential concerns early, and guide parents on proper cleaning, feeding habits, and cavity prevention. These visits are usually gentle, short, and focused on preventive care and education for parents.
